Technical Support Services

Computer Network and IT Services … Soup to Nuts. Harness Technology offers a complete spectrum of computer services for business. Our goal is to be your primary resource for all things technical. Listed below is a comprehensive list of services we offer our clients. Please contact us for more info.

Support & Service Contracts (Managed Services)

Harness Technology’s support solutions fall into five categories:

SystemCare

Our most comprehensive offering, SystemCare is a service contract based on guaranteed general support and maintenance procedures performed on a weekly basis. The program includes an unlimited number of hours for general support. Services include but are not limited to:

  • Network infrastructure function and security
  • Onsite\Cloud backup testing
  • Maintenance of documentation and software licensing
  • Hardware and software inventory
  • Application of updates, service packs and patches
  • Vendor Management
  • VOIP phone support
  • Cloud services configuration and management
  • General IT consulting.

Technical Consulting

Project management for special projects such as:

  • Network expansion
  • Relocation
  • New software deployment/li>
  • Email or network migration
  • Cloud Services and Migrations

We also offer supplemental services for IT departments.

Computer Network Design and System Implementation

Secure, expandable solutions based on client requirements.

  • Local area networks
  • Microsoft Office 365
  • Application deployment
  • Internet connectivity
  • Firewall Services
  • Exchange
  • Virtual Private Networks
  • Terminal server and remote control
  • Application development
  • Web design
  • Custom scripting

IT Audit Services

Companies requiring a detailed audit of an existing network will receive documentation which will include:

  • Detailed Schematics / Network Diagrams
  • Function description of key components
  • Software license numbers and status
  • IP addresses / Network inventory
  • Hardware inventory

Internet Services

  • Security assessments
  • Web design/maintenance
  • Intrusion services (spam, spyware, viruses)
  • Connectivity (DSL thru Fiber)
  • Router, Firewall and security management
  • Intranet/extranet configuration